Privacy Policy

Yield is operated by YIELD (PTY) LTD, registered in South Africa. We provide stock intelligence software for food and beverage operators.

Registered address: 1 Both Road, Claremont, Cape Town, Western Cape, 7708, South Africa. Data enquiries: xavier@yieldapp.co.

• Account and workspace data — your name, email address, business name, role, team invites, and workspace configuration details.
• Operational uploads — invoices, sales exports, stock-count files, recipe files, and related CSV, PDF, or email-based uploads you send to Yield.
• Structured operational records — extracted invoice lines, stock movements, count history, recipe records, variance records, supplier details, and related notes created through the service.
• Billing, usage, and security data — subscription metadata, page and feature usage, audit events, support records, and error logs.
• Voice and transcription data — limited audio or transcript payloads where voice-enabled features are used.
• Demo requests — when you book a demo on our website, we collect your name, work email, phone number, business name, business type, number of locations, country, and which page you came from.

Yield is not designed to process your end-customer personal data. We do process limited employee, supplier, or team contact details where those appear in operational documents you provide.

• To provide the Yield service and calculate variance, reporting, and workflow outputs.
• To process invoices, sales files, recipe files, and stock-count data you send to Yield.
• To send service, billing, and operational alert notifications.
• To detect and prevent abuse, maintain security, and support the service.
• To arrange and follow up on demos you request. We do not add you to a mailing list.

We do not use your data to train third-party AI models. We do not sell your data to third parties. Yield may retain limited structural ingestion signals — such as column or header patterns — to improve import reliability. We do not reuse your private operational history as third-party model-training data. The core product still works without AI features enabled.

Your organisation retains ownership of its underlying business data. Yield processes that data as a service provider to host, store, secure, analyse, transmit, back up, and support the service. We use only the limited rights needed to operate the product, provide support, prevent abuse, recover from incidents, and meet legal obligations.

• Supabase — Yield's production database, authentication and file storage provider. Yield operates one active production environment for the service.
• Anthropic — AI processing for column mapping, invoice extraction, and assistant workflows. Only the limited content needed for the specific workflow is sent.
• OpenAI — limited voice and transcription workflows where those features are enabled.
• Postmark — email delivery and inbound email handling for alerts, notifications, and file-routing workflows.
• Sentry — error monitoring. Error payloads may include file paths and operational metadata, but not intentionally your invoice or purchase payloads.
• Paystack — payment processing. We share only what is required to process your subscription.
• Cal.com — demo booking. When you book a demo, the name and email you give are passed to Cal.com to schedule the call.

Your business records are stored in Yield's active production database and file-storage environment, operated through Supabase. Data is transmitted over encrypted connections and is encrypted at rest by the provider.

• While your account is active, we retain the structured business records needed to provide the service and maintain auditability — including extracted invoice data, stock movements, count history, sales records and delivery history.
• Raw uploads, including invoices and files that need review, may be retained while your workspace is active where needed to process the file, verify its result, provide support, or investigate an issue.
• After cancellation or an approved deletion request, we delete the organisation and associated data within the applicable operational window, subject to lawful retention requirements.

You can request export or deletion support through the owner privacy settings flow or by emailing xavier@yieldapp.co.

South Africa's Protection of Personal Information Act (POPIA) gives you the right to access, correct, delete, or object to processing of your personal information. To exercise any of these rights, email xavier@yieldapp.co. We aim to respond to validated requests within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

Access to app data is restricted to authenticated users in the relevant organisation and role. Yield uses database row-level security and organisation-scoped application access to help isolate customer data. Authorised Yield personnel may access limited customer data only where reasonably necessary to operate the service, respond to support requests, investigate incidents, maintain backups, prevent abuse, or comply with legal obligations.

Our website and app only use cookies needed to keep you signed in and to keep the service secure. We do not use advertising or analytics cookies. The demo booking calendar is provided by Cal.com, which may set its own cookies needed to make a booking.

Demo request details are stored in our Supabase database and sent to us by email through Postmark. We keep them for as long as we are in contact about Yield. Email xavier@yieldapp.co to have them deleted.

We will notify you by email if we make material changes to this policy. Continued use of Yield after notice constitutes acceptance of the updated policy.

Privacy contact: Xavier Muvuti, YIELD (PTY) LTD
1 Both Road, Claremont, Cape Town, Western Cape, 7708, South Africa
Email: xavier@yieldapp.co